Frequently Asked Questions

Shipping

  • When will my trees arrive?

    To be sure that your trees arrive in a strong and healthy condition, we ship bare root stock only when it is dormant in the fall and spring seasons. Trees are sent according to your local climate and this year's weather.

    Fall Shipping: We have to wait for a couple of hard frosts so the trees go dormant and can be shipped safely. Trees can be planted until the ground is frozen solid. Fall shipments are made between November 1 and December 10.

    Spring Shipping: Our trees can be planted during a broad range of weeks or months - from when the frost first leaves the ground through late spring. Spring shipments are made between February 26 and May 30. Please see our shipping schedule.

  • How are my trees shipped?

    Your 10-Free-Tree membership package will ship by USPS bulk rate. All Nursery orders ship USPS Priority or UPS Ground depending on the size/weight of the order. The majority of Nursery orders will travel by USPS Priority.

  • Can I cancel my order?

    Once your order has been sent to our nursery location for processing, it cannot be cancelled. You can, however, refuse the order upon delivery. By doing so, you will be refunded the cost of the trees but not the $14.95 shipping. The only exception to this is if there is an error in the shipment (i.e., the wrong trees were shipped or the trees were dead on arrival). Your tree nursery order refund will be processed once the nursery package has been shipped back and received by the nursery.

  • Can I change my shipping address once an order has been placed?

    Yes. Please contact Member Services and we will be happy to assist you in making the necessary changes to your order.

    NOTE: Changes cannot be guaranteed once an order has been sent to our nursery for processing.

  • Can you ship my trees to ensure they arrive by a specific date?

    Yes. If we are shipping trees, we can happily accommodate your request. Standard expedited shipping charges are $25.00 (+ applicable taxes) for membership tree packages and an additional $10.00 (+ applicable taxes) for nursery orders.

  • I only received part of my order. Where is the rest?

    Paid nursery orders and free membership trees come from separate facilities and arrive at separate times.

    Membership trees: Please inspect all orders carefully upon arrival. Our membership trees are one year old seedlings and are about 6 – 12 inches in length. All of your membership trees come in a plastic package and are bundled together with a twist tie. Please remove the twist tie and carefully separate the trees. Each deciduous seedling should look like a stick with some roots at the end.

    Nursery stock: Please inspect your order carefully upon arrival. Our nursery trees are 2 year old seedlings. They are packaged in a recyclable cardboard box. Please remove all of the contents from the package upon receipt. Your tree seedlings are all bundled together and secured inside of a clear plastic bag covering the rootball. There should be a twist tie securing the clear plastic package to your seedlings (just above the roots). Please remove the twist tie and remove the trees from the clear plastic bag. You should now be able to see white paper tags on the seedlings indicating the species of tree above the roots. There will be only one paper label per species of tree ordered. Carefully separate all of your trees. You should have also received a small package of papers in a clear plastic package. Please open the package and locate the packing slip (green and white piece of paper). Compare your order with the items listed on this packing slip.

    NOTE: if you order multiple trees of the same species they are bundled together with another twist tie.

    If you are missing any trees from your order please contact Member Services and we will be happy to schedule a free replacement for the missing items.

  • There is a white mold-like substance on my trees. Is it harmful?

    No, this is not harmful. It is typically caused by a build-up of condensation in the packaging that occurs during the shipping process. Although it may smell bad, just gently wipe or rinse it off and proceed with the planting instructions. Once your trees are outside in the sun and fresh air it should dissipate.

  • What is your guarantee on tree seedlings?

    Your trees are guaranteed to arrive in a good, healthy condition or we'll replace them at no charge. Our tree seedlings are shipped as dormant bare root seedlings at a suitable time for planting. This means that they are still in their hibernating state from the winter months. Deciduous trees will generally be delivered leafless with a few swollen buds, while Conifers will have needles. To confirm that the trees are alive, lightly scratch the seedling with your thumb nail. This should reveal a living layer of green tissue...your assurance that the seedlings are alive and ready to be planted.

    Each tree and plant is guaranteed to grow, or we'll replace it within one year of shipment. Any replacement requests totaling $200 or more, however, may require additional information and photo documentation before replacement trees are sent.

  • What is the gel-like substance around the roots of my tree seedlings?

    That substance is hydrating gel that ensures that your tree seedlings remain hydrated as they ship from our nursery to you. The substance is a product called terrasorb and is non-toxic. You will want to soak your tree in water for 3-6 hours prior to planting them (these instructions are also in your planting guide that is enclosed with your order). Do NOT soak the trees overnight.

  • Why can’t you ship certain trees to my state?

    Some state Departments of Agriculture place restrictions on what trees can be imported, or they require lengthy inspection times (increasing the shipping time and making it less likely that our trees survive the transition). Some states, such as Arizona, have very